Tuesday, December 11, 2012

Stink, Stank, Stunk- My Christmas Funk

So, usually I try to keep things pretty positive on this blog. Sharing my experiences dining out around town (luckily, most of them are good ones), and promoting local events and businesses that I believe in. However, I am so riled up right now over something that has happened that I just felt like sharing it with you.

The situation has made me question how some people can justify their actions. It has put me in a real GRINCH mood, because it's related to a Christmas present.
Normally, I procrastinate my Christmas shopping until the last minute. This year, I did what I always say that I am going to do-- get a head start on my shopping, and spread out my purchases. I started in October, which amazed even me. I selected a couple of fun, small items for family members, and placed some online orders.

One item was from Sur la Table, for my dad. I received an email receipt, and then notification of UPS tracking just a couple of days later. It was noted to arrive on November 5th. November 5th came and went, so I checked online and UPS tracked it as being "delivered". I went outside and dug through the leaf piles by our doors, nope. Nothing showed up at the house for days. So, I emailed and then called their Customer Service line.

Plan of action? File a claim with UPS and make them look into the delivery of my package. Uhh, ok, I guess. This took several weeks, and was only just resolved yesterday through UPS. Luckily, I have a great local delivery guy that took my claim very seriously. A different driver had been on my route that day, and sure enough-- he had delivered my package to the street behind us. Over a month ago!!!

Satellite tracking proved it. My neighbor received my package, which clearly was not addressed to you, you jerk, and they decided that instead of delivering it to our address themselves or contacting UPS, they would just KEEP it. You are now in possession of my property. UPS has knocked on their door twice now (he was convinced that they were home at least one of the times).

Meanwhile, Sur la Table...can't you just replace my $26 item instead of making this drag on for so long? I paid for it, and I don't have it. That's not great customer service, if you ask me. I finally received a call from them this afternoon, confirming that they are replacing the item and shipping it in time for the holiday. I'm still going to cross my fingers.

This whole ordeal did lead to some pretty evil dreams last night. Some of which may have included a flaming bag of dog poo on my neighbor's steps, me confronting them at their door with the scariest-looking of our three pooches with me, filing a police report, etc.

I mean, WHO DOES THAT?!?! I hope you enjoy my dad's Christmas gift, punk.

"You're a foul one, Mr. Grinch.
You're a nasty, wasty skunk.
Your heart is full of unwashed socks
Your soul is full of gunk.
Mr. Grinch.

The three words that best describe you, are as follows, and I quote: Stink, Stank, Stunk!" - The Grinch Song


Sarah said...

Sorry to hear about your experience :(

Oddly enough I had a similar experience with a UPS package that was also to be delivered on Nov 5. I have no idea what happened - but fortunately in my case Amazon sent another one out ASAP.

I just checked the tracking number and it doesn't say anything about being missing as of today (12/11/12), here's the last delivery status:

Highland Heights, OH, United States 11/05/2012 8:15 A.M. Out For Delivery

Bite Buff said...

Crazy! I'm sure it's a busier time of year, but mistakes still suck for the person waiting on the package.

Sarah @ Cooker Girl said...

Wow, I can't believe they just kept it!

Last week I received a package for the old owners of our house. (We've been here 4 years so why is this even happening?!) Anyway, since it was UPS, I had to take it to an actual UPS store to turn it in to "Return to Sender". Annoying, but I still returned it!

Heather said...

What what?? Seriously, nice considering it's the Christmas season. I guess there really are some real, live Scrooge's out there!

Jen @ Why CLE? said...

That is the craziest thing. I'm so sorry this Grinch neighbor is ruining your Christmas spirit. Here's hoping Karma comes back around to visit...

Mel said...

I have so many issues with USPS at my new house (UPS guy here is great, however; he knows I work across the street a couple days a week and will drop off to me there, if he knows I'm working -- THAT'S awesome customer service).

That said, after missing three separate deliveries from the post office, and scheduling re-deliveries online, the packages never came. I went to the local office -- not there. Then I received a package (left on the stoop, mind you) from USPS that WAS FOR SOMEBODY ON ANOTHER STREET. I was livid. More-so, I was appalled at everyone who told me to "keep it." What, hell? No THIS IS NOT OK.

Anyway... thanks for letting me vent here. I'm happy that Sur La Table decided to correct the problem. Happy Holidays!

Bite Buff said...

Yikes, what a story Mel!